Terms of Use and Data Policy

Last Updated: April 12, 2025

By using the Ikigai Schools website, you acknowledge that you have read, understood, and agreed to all the above terms and policies. If you have any questions or require further clarification, please contact us before proceeding with using the Site. We thank you for your cooperation and wish you a productive and safe learning journey with Ikigai Schools.

1. Introduction

Welcome to www.ikigaischools.com. This document outlines the Terms of Use and Data Policy (collectively, the "Agreement") for the Ikigai Schools website and any related services (the "Site" or "Service"). By accessing or using our Site, you ("User") agree to comply with and be bound by this Agreement. If you do not agree with these terms or our data practices, you should discontinue use of the Site immediately.

About Us: Ikigai Schools is operated by Ikigai Schools ("the Company", "We", "Us", or "Our"), a company registered in New Delhi, India. Our registered address is Block B, Naraina Vihar, New Delhi, India. This Agreement is a legally binding contract between you and the Company, governing your use of the Site and explaining how we collect, use, and protect your data.

We are committed to providing a safe, informative, and privacy-conscious online environment. We adhere to international best practices and applicable Indian laws to protect your rights and information. Please read these terms carefully. We may update this Agreement from time to time, and any changes will be effective upon posting on this page. Your continued use of the Site after changes are posted constitutes your acceptance of the updated terms.

2. Terms of Use

The following sections outline the rules and conditions for using the Ikigai Schools Site. These Terms of Use describe your responsibilities as a user, the intellectual property rights on our content, acceptable and prohibited behaviors, how accounts (if any) may be terminated, and how we may modify these terms.

2.1 User Responsibilities

By using our Site, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this Site by, any other party. Users are expected to:

• Provide Accurate Information: If you are required to submit information (for example, if filling out a contact form or registering for an event), you agree that all information you provide will be true, current, and accurate to the best of your knowledge. You also agree not to impersonate any person or entity or misrepresent your affiliation with any person or entity
• Keep Credentials Secure: If we provide the ability to create an account or login credentials, you are responsible for maintaining the confidentiality of your account information (such as username and password) and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security
• Comply with Applicable Laws: You agree to comply with all relevant laws and regulations (local, state, national, and international) when using our Site. This includes, without limitation, applicable copyright laws, data protection regulations, and laws against defamation, harassment, or hate speech.
• Respect Others and Our Site: You should use our Site in a respectful manner. This includes refraining from engaging in any behavior that is harmful, abusive, disruptive, or interferes with the proper functioning of the Site or the experience of other users.

2.2 Acceptable Use Policy (Prohibited Activities)

To maintain a safe and lawful environment, users must not misuse the Ikigai Schools Site. You agree NOT to engage in any of the following prohibited activities:

• Illegal or Harmful Content: Do not upload, post, transmit, or otherwise make available any content that is unlawful, defamatory, libelous, harassing, threatening, hateful, obscene, or otherwise objectionable. Content that promotes racism, bigotry, hatred, physical harm of any kind against any group or individual, or that is otherwise inappropriate or violates any law is strictly prohibited.
• Intellectual Property Infringement: Do not use the Site to share or distribute content that violates the intellectual property rights or privacy rights of others. This means you must not upload or distribute any material that you do not own or have permission to use (e.g. pirated software, copyrighted texts or images, trademarked logos, etc.).
• Unauthorized Access and Security Violations: You must not attempt to gain unauthorized access to any portion of our Site, other user accounts, or any systems or networks connected to the Site. Probing, scanning, or testing the vulnerability of the Site or breaching security or authentication measures is prohibited. Likewise, introducing any viruses, worms, malware, or any other code intended to disrupt or harm the functionality of the Site is forbidden.
• Interference with the Site: Do not engage in any activity that could damage, disable, overburden, or impair our servers or networks. This includes launching any form of denial-of-service (DoS) attack or otherwise interfering with the proper working of the Site.
• Misrepresentation and Fraud: You must not use the Site to impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity. You also agree not to engage in fraudulent activities, such as phishing or scamming other users.
• Unauthorized Commercial Use: The Site is intended for your personal or educational use. You agree not to use the Site for any unauthorized commercial purposes. This means you will not advertise or sell products or services to others via our Site, and you will not use any automated means (such as bots or scrapers) to extract data for commercial purposes.
• Violating Others' Privacy or Rights: Do not collect or harvest any personally identifiable information from our Site about other users without their express consent. You also agree not to stalk, harass, or bully other users.

Any violation of this Acceptable Use Policy may result in immediate suspension or termination of your access to the Site (see Termination below), and we reserve the right to take appropriate legal action if necessary

2.3 Intellectual Property Rights

All content on the Ikigai Schools Site—including but not limited to text, images, graphics, logos, videos, software, and design elements—is the intellectual property of Ikigai Schools / Ikigaii Education Services or its content suppliers and is protected by applicable copyright, trademark, and other intellectual property laws. The compilation of all content on this Site is the exclusive property of the Company

• Use of Site Content: We grant you a limited, non-exclusive, non-transferable license to access and make personal, non-commercial use of the content on our Site. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, or transmit any of the material on our Site without our prior written consent, except for your personal, non-commercial use or as permitted by law (such as fair use for academic purposes).
• Trademarks: "Ikigai Schools," our logos, and any other product or service names or slogans displayed on the Site are trademarks or service marks of the Company (or of our affiliates or partners, if so indicated). You must not use any Ikigai Schools trademarks without our prior written permission. All other names and logos on the Site are the trademarks of their respective owners and are used for identification purposes only.
• User-Submitted Content: If the Site allows you to submit or post content (for example, comments, feedback, or other materials), you retain ownership of any intellectual property rights that you hold in that content. However, by submitting content, you grant Ikigai Schools a worldwide, royalty-free, perpetual, sub-licensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display that content in connection with operating and promoting the Site. You represent and warrant that you have the necessary rights to grant us this license for any content you submit. We have the right (but not the obligation) to monitor, edit, or remove any user-submitted content for any reason, including if we believe it violates this Agreement or applicable law.

2.4 Termination of Use

We reserve the right, at our sole discretion, to suspend or terminate your access to the Site or any portion of it at any time, with or without notice, for any reason. This includes, but is not limited to: violation of these Terms of Use, unexpected technical or security issues or problems, prolonged periods of inactivity, or engagement in fraudulent or illegal activities.

If you have created an account on the Site, you may also terminate your account at any time by contacting us or by using any account cancellation feature that might be provided. Upon termination, your right to use the Site will immediately cease. In the event of termination or suspension, the following will apply:

• We may disable or delete your account and all related information, files, or content associated with your account. You may not be able to access such data after termination. We are not liable to you or any third-party for termination of your access or deletion of your account or content, provided such termination is in accordance with these terms.
• Certain provisions of this Agreement survive termination. Any provisions that by their nature should survive termination (such as ownership provisions, disclaimers of warranties, indemnities, limitations of liability, dispute resolution, and governing law) will remain in effect even after your access to the Site is terminated.

If your access is terminated due to a breach of the Acceptable Use Policy or other terms, we reserve the right to refuse re-registration or re-access to the Site by you in the future.

2.5 Modifications to Terms

Ikigai Schools may revise or update these Terms of Use at any time. If we make material changes, we will endeavor to provide notice to users (for example, by posting a prominent notice on our Site or via email if you have provided one). However, it is ultimately your responsibility to review this Agreement periodically for updates.

• Continued Use Constitutes Acceptance: By continuing to access or use the Site after any revisions become effective, you agree to be bound by the updated Terms of Use. If you do not agree to the new terms, you must stop using the Site
• Notification of Changes: For significant changes, we may, at our discretion, also provide advance notice or require users to accept the new terms via a click-through confirmation. Nonetheless, minor updates or clarifications may be made without specific notice.
• Date of Last Update: The "Last Updated" date at the end of this document indicates when the Terms of Use were last revised. Earlier versions of the terms (if any) will be superseded by the updated version unless explicitly stated otherwise.

Your use of the Site is subject to the terms in effect at the time of use. We encourage you to save or print a copy of this Agreement for your records and to check back regularly for any changes.

3. Data Policy (Privacy Policy)

This Data Policy explains how Ikigai Schools collects, uses, shares, and protects personal information of users. We deeply value your privacy and strive to protect your personal data in compliance with applicable data protection laws in India (including the Information Technology Act, 2000 and the rules thereunder, as well as the Digital Personal Data Protection Act, 2023) and in line with international best practices (such as transparency and user consent principles). By using the Site or providing information to us, you consent to the collection and use of information as outlined in this section.

3.1 Introduction to Our Data Practices

We collect personal information only as necessary to provide our services and to enhance your experience on our Site. Any personal data you share with us will be handled lawfully and fairly. We do not sell or rent your personal information to third parties, and we use it only as described in this policy. We maintain transparency about our data practices and aim to give you control over your personal data.

Scope: This Data Policy applies to information we collect through our website (ikigai schools domain) and related online services. It does not cover any information you provide to third-party websites or services which may be linked to our Site (those are governed by their own privacy policies).

3.2 Information Collection

What Information We Collect: Ikigai Schools may collect both personally identifiable information ("Personal Data") and non-personal information from you. The information we collect falls into several categories:

• Information You Provide Directly: When you interact with our Site, you may provide personal details voluntarily. This includes, for example:
  • Contact or Registration Information: If you fill out forms (such as inquiry forms, contact forms, event registration, or account signup), we may ask for your name, email address, phone number, postal address, student or parent name (if applicable), and any other details relevant to your inquiry or registration.
  • Communication Content: If you contact us directly (via email, contact form, or phone), we will receive the content of your message and any additional information you choose to provide (such as questions, feedback, or other details).
  • Subscription/Marketing Information: If you subscribe to newsletters or marketing communications, we will collect your email address and any preferences you express (for example, topics of interest). We may also record your consent to receive such communications.
  • Application/Enrollment Data: (If applicable) In the context of school admissions or program enrollment, we might collect details such as date of birth (for age verification), academic history, or other relevant personal and educational information. (Note: This applies if the Site allows applications for school programs.)
• Information Collected Automatically (Usage Data): When you visit our Site, our systems and third-party analytics providers automatically collect certain data about your visit. This Usage Data may include:
  • Your device's IP address and general location (country or city).
  • Device and browser information (such as device type, operating system, browser type, and version).
  • The pages you visit on our Site, the time and date of your visits, the time spent on each page, click-stream data, and referring/exit pages.
  • Cookies and Tracking Technologies: We use cookies and similar technologies (like web beacons or pixels) to collect information about how you interact with our Site (see our Cookie Policy in Section 4 for details). For example, we use Google Analytics to gather site usage statistics; this involves placing a Google Analytics cookie that collects information about your site usage and sends it to Google servers. We also use Facebook/Meta Pixel on our Site, which is a piece of code that allows Meta (formerly Facebook) to collect information about your visit for analytics and advertising purposes. These tracking tools may record actions like clicking on our ads or visiting certain pages, and help us measure the effectiveness of our marketing.
  • We may also log technical information sent by your browser or device, such as screen resolution, language preference, and error logs if any feature crashes.
• Information from Third Parties: We might receive information about you from third-party sources in some situations:
  • If you interact with our social media pages or plugins (for example, clicking a Facebook/Instagram "share" or "like" button on our Site), the social platform may send us certain profile information as permitted by your platform privacy settings.
  • If you choose to login or sign up via a third-party account (for instance, Google or Facebook login, if we offer that), we may receive basic profile information from those third-party authentication services (such as your name and email).
  • TIf a student or parent provides your information as a referral or emergency contact in an application, we may collect that information from them (assuming they have obtained appropriate consent to share it with us).
• We strive to limit our collection to only what is necessary for the purposes described in this policy. Where we ask for sensitive personal information (if at all), we will do so with your explicit consent and in accordance with applicable law.

3.3 Use of Information

How We Use the Collected Information: Ikigai Schools uses your information to operate our Site, provide our services, communicate with you, and improve our offerings. The main purposes for which we use personal data include:

• Providing and Improving Services: We use your information to deliver the services or information you request. For example, if you inquire about admissions or a program, we will use your contact details to respond and provide guidance. If you register for an event or newsletter, we use the data to fulfill those requests. We also analyze Usage Data (often via tools like Google Analytics) to understand how our Site is used, which helps us troubleshoot problems, optimize user experience, and improve site content and navigation.
• Communication: Your contact information (email, phone number) may be used to communicate with you.
  • Transactional or Service Communications: We may send confirmations, responses to inquiries, updates on a service you requested, or notifications about your account or changes to our Site or policies. These are not promotional in nature but rather essential to fulfilling our relationship (for example, confirming receipt of your application or alerting you to important changes in terms or policies).
  • Promotional Communications: With your consent or as otherwise permitted by law, we may use your email or phone number to send you newsletters, marketing emails or SMS, and updates about new courses, programs, events, special offers, or other news about Ikigai Schools that we think you may find interesting. We strive to send communications that are relevant and helpful, and you will always have the option to opt out of marketing messages (see User Rights below for how to manage preferences).
• Internal Record-Keeping and Administration: We may use personal data for internal purposes such as auditing, data analysis, system maintenance, and troubleshooting. For instance, we may keep logs of support requests to ensure we respond properly and to improve our customer service processes.
• Personalization: To the extent permitted, we might use data to personalize your experience on our Site. For example, remembering your preferences (if you allowed cookies, we might remember language settings or display customized content). We may also use browsing data to suggest content that might be relevant to you on future visits.
• Advertising and Analytics: We use third-party analytics and advertising tools to understand user behavior and reach people who might be interested in Ikigai Schools. Data collected through cookies/pixels (like Google Analytics and Meta Pixel) helps us measure the effectiveness of our advertising campaigns (for example, seeing how many people who clicked an ad later filled out a form). It also helps with "retargeting" – showing ads to people who have visited our Site before. This data is generally aggregated and does not directly identify you by name, but it does use identifiers like cookies or device IDs. Any advertising use of data will be done in accordance with law and with appropriate consent where required.
• Security and Fraud Prevention: We may use information (especially usage patterns and technical data) to monitor for suspicious or fraudulent activity and to detect, prevent, and respond to potential security incidents. For example, analyzing logs for unusual login attempts or verifying identity to guard against unauthorized access.
• Legal Compliance and Protection of Rights: If we are required by law to collect and/or provide certain information (for example, responding to a court order or legal request), we will use data as needed to comply. Additionally, we may process personal data to enforce our Terms of Use, to investigate or defend against legal claims, and to protect the rights, property, and safety of Ikigai Schools, our users, staff, students, or the public. This might include using information to pursue remedies or limit damages in the event of a dispute, or to address reports of misconduct.

We will only use your personal data for the purposes it was collected for (or purposes that are compatible with the original reason). If we need to use your personal information for an unrelated new purpose, we will notify you and obtain your consent where required. We may anonymize or aggregate personal data so that you are not identified, and use that data for analysis, research, and enhancement of our services without further notice.

3.4 Data Sharing and Disclosure

How We Share Information: Ikigai Schools understands the importance of keeping your personal information confidential. We do not sell your personal data to third parties. We only share your information in the following circumstances:

• With Service Providers and Partners: We may share personal data with trusted third-party service providers who perform functions and services to us (as "data processors" or similar, under our instructions). Examples include:
  • Website Hosting and Infrastructure: Companies that provide hosting for our website, data storage, database management, domain management (e.g., our website might be hosted on a third-party server service, and our domain might be managed by a registrar). These providers may necessarily process user data (including IP addresses and other technical data) to operate the site.
  • Analytics Services: As mentioned, we use Google Analytics (provided by Google) to analyze website usage. Google acts as a service provider in this case, processing data on our behalf to tell us how our site is used. We have enabled settings to anonymize IP addresses where possible, and we rely on Google’s policies to safeguard that information. We also use Meta Pixel (from Meta/Facebook) for analytics and advertising; data collected via that pixel may be shared with Meta to provide us with advertising insights.
  • Email and Communication Tools: If we send emails or newsletters, we might use an email delivery service (such as MailChimp, SendGrid, or similar) to manage our mailing lists and send messages. These services would process your email address and name for the purpose of sending communications on our behalf.
  • Payment or E-commerce Providers: (If applicable) Should our Site offer paid services or products (for example, application fees or merchandise), we might use third-party payment gateways (like Razorpay, PayPal, etc.) to handle transactions securely. These third parties would receive your payment details to process transactions, and they have their own legal obligations to protect your information.
  • Other Tools: We might also use customer relationship management (CRM) platforms, form builders (like Google Forms or Typeform if used for applications), or event management platforms. In all cases, we share only the data necessary for those providers to perform their function, and we require them to protect your information and use it only for our specified purposes.
• Within Our Organization and Affiliates: Personal information may be shared within Ikigai Schools and with any affiliated entities (for instance, if Ikigai Schools is part of a larger educational group or has sister institutions under Ikigaii Education Services). Such sharing is done on a need-to-know basis and under this Data Policy’s protections. For example, if a sister school or a partner institution helps in processing admissions, they would adhere to the same standards of confidentiality
• For Legal Obligations: We may disclose your information if required to do so by law or in response to a valid legal request by public authorities (e.g., a subpoena, court order, or government demand). We will also share information when necessary to enforce our legal rights or defend against legal claims, and to investigate, prevent, or take action regarding suspected illegal activities (such as fraud), or potential threats to the physical safety of any person.
• Business Transfers: In the event that Ikigai Schools or Ikigaii Education Services undergoes a business transition such as a merger, acquisition by another company, reorganization, or sale of all or a portion of its assets, user information (including personal data) might be among the assets transferred. We will ensure that any such transfer of data is done in accordance with applicable data protection laws, and we will provide notice on our Site if your data becomes subject to a new privacy policy due to a change in ownership or structure.
• With Consent: Apart from the cases listed above, we will seek your explicit consent before sharing your personal data with third parties for purposes not covered by this Data Policy. For instance, if we ever want to publish a testimonial with your name or share your contact with a partner for their direct marketing, we would only do so if you have agreed.

Third-Party Privacy: Whenever we share data with service providers or third parties, we take reasonable steps to ensure that they commit to protecting your privacy. However, note that if you leave our Site by clicking a third-party link or if you directly provide information to a third-party (for example, through an embedded content or external page), that information is governed by the third party’s own privacy policy. We are not responsible for how third parties use information if it’s collected through your direct interaction with them (see also Section 6.4 and 8.3 regarding third-party links). We encourage you to review the privacy policies of any third-party services you access.

International Data Transfers: The third-party services we use and our own operations may involve transferring your personal data to servers located in countries other than your own. For example, if you are in India, some data might be processed or stored on servers in the United States or Europe (because our service providers like Google or Meta have servers globally). We will ensure that such cross-border data transfers are protected by appropriate safeguards. By using our Site or submitting your information, you consent to the transfer of your information to countries which might have different data protection rules than your country, but we will take measures to ensure your data is protected in line with this policy and applicable law.

3.5 Data Security

We take the security of your personal information seriously. Ikigai Schools implements reasonable and appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, alteration, or destruction. These security measures include, but are not limited to: use of secure servers, encryption of data in transit (e.g., HTTPS on our website), regular software updates and security patching, firewalls and intrusion detection systems, and restricted access to personal data by our staff on a need-to-know basis.

While we strive to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data. You share and transmit information at your own risk. It is important for you as a user to also play a role in keeping your data secure: please choose strong passwords if you create an account and keep your login credentials confidential, and notify us immediately if you suspect any unauthorized access to your account or personal data.

In the unfortunate event of a data breach or security incident, we have procedures in place to promptly address and mitigate the issue. If a breach is likely to result in a high risk to your rights and freedoms (for example, a risk of identity theft or fraud), we will notify you and the appropriate authorities as required by law, and advise you on steps to protect yourself.

3.6 User Rights and Control over Data

We believe you should have control over your personal data. Subject to applicable law, you have the following rights regarding the information we hold about you:

• Right to Access: You have the right to request information about whether we hold personal data about you and, if so, to obtain a copy of that information, including details of what we have, why we have it, how we use it, and who we share it with.
• Right to Rectification: If any of your personal data that we have is inaccurate or incomplete, you have the right to have it corrected or updated. You can contact us to request corrections, or in some cases, update your information (such as contact details) by yourself if you have an account/profile on the Site.
• Right to Withdraw Consent: If we are processing your personal data based on your consent (for example, you consented to receive marketing emails), you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, and it may take a short time to ensure all systems reflect your request. For example, if you no longer wish to receive promotional emails, you can click the "unsubscribe" link in those emails or contact us to be removed from our marketing list.
• Right to Deletion (Right to Erasure): You may request that we delete your personal data if it is no longer necessary for the purposes collected, or if you have withdrawn consent or objected to processing (and no other lawful basis exists for us to continue processing), or if we have processed the data unlawfully. Please note that we may need to retain certain information as required by law or for legitimate business purposes (for instance, records of transactions or communications may be kept to comply with legal obligations or to resolve disputes). If complete deletion is not possible (e.g., because the data is stored in backups), we will take steps to securely isolate the data from further use until deletion is possible.
• Right to Object or Restrict Processing: You have the right to object to our processing of your personal data in certain circumstances. For example, you may object to processing for direct marketing or to any processing based on our legitimate interests (if you believe your rights override our interests). You also have the right to request that we temporarily restrict processing of your data (for example, while you contest the accuracy of the data or the lawfulness of our processing).
• Right to Data Portability: To the extent provided by law, if we process your personal data based on your consent or on a contract with you, and the processing is carried out by automated means, you can request to receive your personal data that you provided to us in a structured, commonly used, and machine-readable format, and you have the right to transmit that data to another data controller where feasible.
• Right to Lodge a Complaint: If you have a concern about our privacy practices, we encourage you to contact us directly so we can address it (see Section 7 for contact details). However, you also have the right to lodge a complaint with the relevant data protection authority. In India, this would be the Data Protection Board (once established under the DPDP Act 2023) or any designated grievance redressal agency under applicable law. If you reside in another country, you may contact your local data protection regulator.

To exercise any of these rights, please reach out to us via the contact information provided in Section 7.1 (Grievance Redressal Mechanism) or 7.2 (Contact Information). For security purposes, we may need to verify your identity before fulfilling certain requests (for example, requests to access or delete personal data) to ensure that we do not disclose data to an unauthorized person. We will respond to valid requests within the timeframe required by law (for instance, under some regulations we aim to respond within 30 days). There is no fee for making such requests, but excessive or unfounded requests may incur a reasonable fee as permitted by law

Please note that these rights are subject to certain exceptions and limitations. In some cases, we may legally refuse requests (for example, if fulfilling a request would violate another person's privacy or if you request deletion of data that we are legally required to keep). We will explain the rationale if we decline any request.

3.7 Children's Privacy

Protecting the privacy of minors is extremely important to us, especially since our services are related to education. Ikigai Schools is primarily intended for use by parents, guardians, or adult students. However, we understand that information about children (minors under the age of 18) may be provided to us in the context of school inquiries or admissions.

• Not Intended for Young Children Without Consent: Our Site and services are not directed to children under 13 years of age for direct use, and we do not knowingly allow children under 13 to register or provide personal information without parental consent. If you are under 18, you should access our Site or provide personal information only with the involvement and consent of a parent or legal guardian. For example, a parent or guardian should fill out inquiry or application forms on behalf of a minor.
• Parental Consent for Minors: In cases where we knowingly collect personal information of a child (such as as part of an admissions process, where details of a student are provided), we will ensure that verifiable parental or guardian consent is obtained, as required by law. Under India’s DPDP Act 2023 and other global standards, processing of personal data of children requires guardian consent. We adhere to this requirement.
• Information Collected about Children: The type of information we may collect about a child could include name, age, date of birth, contact details of parent/guardian, educational history, and any information specifically necessary for school admission or enrollment. We will use such information solely for the purpose for which it was collected (e.g., to consider the child’s admission, to communicate with parents/guardians, or to provide educational services if the child is enrolled).
• No Child Marketing: We do not direct marketing communications at children. Any promotional content about our programs will be sent to parents/guardians or adult students. We do not knowingly use any third-party advertising networks to target minors based on data collected from our Site.
• Parental Rights: If you are a parent or guardian and you believe we have collected personal information about your child without your consent, or if you wish to review or delete personal data of your child that we have collected, you can contact us to request removal. Upon receiving a valid request from a parent/guardian, we will take steps to promptly delete the child’s information (unless we are required by law to retain it) and cease any further collection or use of the child’s information.
• Educational Context Exception: In certain cases, Indian law and other regulations provide exceptions for educational institutions processing student data (for example, for providing counseling or educational services). However, even in such contexts, we prioritize privacy and will not use a child’s data for any purpose beyond educational or safety needs without consent.

We encourage parents and guardians to be actively involved in their children’s online activities and to educate minors about not sharing personal information on the internet without permission. Our goal is to assist parents/guardians in ensuring that children have a safe and secure experience with our educational services.

3.8 Third-Party Services and Integrations

Ikigai Schools utilizes certain third-party services and integrations to operate the Site and provide functionality. It’s important for users to understand how these third-party services interact with your data:

• Analytics and Tracking: As noted, we use services like Google Analytics and Meta Pixel. Google Analytics uses first-party cookies to track user interactions on our Site and provides us aggregated reports. Meta Pixel, when present, enables Meta Platforms (Facebook/Instagram) to collect data about visitors on our Site for analytics and advertisement purposes. These third parties may automatically receive certain technical information about your device and browsing. For instance, Google may receive your IP address and Meta may know that a particular Facebook user visited our Site. These services act in part as our data processors (providing analytics to us), but they may also use the collected data for their own purposes (e.g., improving their services, or, in Meta’s case, customizing the ads you see on their platforms). We recommend reviewing Google’s Privacy Policy and Facebook’s/Data Policy to understand their practices. You can opt out of Google Analytics by using the official browser opt-out plugin, and manage ad preferences on Facebook through your user settings on that platform.
• Hosting and Cloud Providers: Our website is hosted on servers provided by third-party hosting companies (for example, Hostinger, AWS, GoDaddy, or similar providers – whichever service we currently use). These companies provide the infrastructure that our Site runs on. While they have access to the server and could technically access stored data, they operate under strict terms and usually do not access or use personal data except as needed for maintenance of the service. We ensure our hosting providers implement appropriate security measures.
• Embedded Content and External Links: Our Site may include embedded content (e.g., a YouTube video, a Google Map, or a social media feed). Embedded content from third-party platforms functions similarly to visiting those platforms directly – such content may collect data about you (via cookies or other tracking) if you interact with it or even just view it. For example, if we embed a YouTube video, YouTube/Google may place cookies or register your interaction. Similarly, any link that takes you to an external site (for example, a partner school, an educational resource, or a social media page) means you will be subject to that external site’s terms and privacy policy. We encourage you to review the privacy policies and terms of any third-party websites or services accessed through links on our Site. Ikigai Schools is not responsible for the content or data practices of external sites.
• Payment Gateways and Financial Service Providers: (If applicable) Should our Site direct you to third-party payment gateways for processing any fees or payments, note that those gateways (like banks, UPI services, or credit card processors) will collect financial information directly from you. We do not receive or store full credit card numbers or bank details from these transactions; we only get confirmation of payment and basic details necessary to reconcile records. Those financial transactions are encrypted and handled by the third-party provider in accordance with their security protocols. Always ensure that you see proper security indicators (like "https" and trusted payment portal branding) when entering payment information.
• Third-Party Plugins/Modules: We may use third-party software libraries or plugins on our Site (for example, for form Captcha verification like Google reCAPTCHA, or for chat support, etc.). These plugins might collect certain data (like IP address or mouse movements for a Captcha to detect bots). We only implement reputable plugins that respect privacy and security, and we configure them to minimize data collection.

In all cases, while we integrate these third-party services to enhance functionality, we do not share more data with them than necessary for them to perform their work. We also rely on contractual or public assurances from these providers that they comply with privacy regulations. However, their activities are partly governed by their own terms. If you have questions about specific third-party integrations on our Site, feel free to contact us for more information.

4. Cookie Policy

Our Site uses cookies and similar tracking technologies to distinguish you from other users and to improve your experience. This section explains what cookies are, the types of cookies we use, why we use them, and how you can manage your cookie preferences.

4.1 Types of Cookies We Use

A "cookie" is a small text file that is stored on your browser or device by websites you visit. Cookies often contain an identifier and site name and can store certain information (like user preferences or login status). There are different types of cookies based on their origin and how they function:

• First-Party Cookies: These are cookies placed by Ikigai Schools (the domain you are visiting) or by tools we use on our domain. They are primarily used to ensure the Site functions properly and to remember your preferences. For instance, if we have a cookie notice, a first-party cookie may remember that you closed the notice so it doesn’t show again. Also, our analytics tool (Google Analytics) sets first-party cookies (like _ga cookie) on our domain to collect usage data.
• Third-Party Cookies: These are cookies set by domains other than ikigaischools (the site owner). If we integrate content or scripts from other companies on our Site, those third parties may set their own cookies. For example, when we use Meta Pixel, Meta may set a cookie (like the fr cookie from facebook.com) on your browser to track interactions for advertising purposes. Similarly, watching an embedded YouTube video might set cookies from youtube.com or doubleclick.net (Google’s advertising domain). Third-party cookies are often used for cross-site tracking, advertising, or to provide services to the site (like analytics from a third-party server).
• Session Cookies: These cookies are temporary and only last for the duration of your browsing session on our Site. They are typically deleted from your device once you close your browser. Session cookies help the website recognize you as you navigate between pages during a single visit (for example, remembering items in a short-term memory as you fill a multi-step form).
• Persistent Cookies: These cookies remain on your device for a set period of time or until you delete them. Persistent cookies help the Site remember your preferences or actions across multiple visits. For example, if you select a language preference or remain logged in, a persistent cookie stores that information so you don’t have to re-enter it each time you visit. Our analytics cookies can also be persistent (lasting from a few days to up to a couple of years, depending on the cookie, unless cleared).
• Essential Cookies: These can be first-party cookies that are necessary for the operation of our Site. Without them, certain services or features may not function. For instance, cookies that remember your session or privacy preferences so that basic functionalities and security can work properly. We typically do not require consent for strictly necessary cookies.
• Non-Essential Cookies (Functional, Analytics, Advertising): These cookies enhance your experience but are not strictly necessary for basic functioning. Functional cookies might remember preferences to give you a tailored experience (like remembering your region or settings). Analytics cookies collect information about how visitors use our site (as mentioned, Google Analytics cookies track page views and interactions, helping us improve the site). Advertising or marketing cookies (like those from Meta Pixel or Google Ads) track your browsing habits to show you relevant advertisements on other platforms or measure the effectiveness of ad campaigns. We treat these as non-essential cookies that typically would require your consent where law dictates.

4.2 Purpose of Cookies Usage

We use cookies and similar technologies on the Ikigai Schools Site for several purposes:

• To Ensure Site Functionality: Some cookies are strictly necessary for the website to function properly. For example, if our site has a login area or a user portal, session cookies might keep you logged in as you move between pages. If we use a cookie consent banner, a cookie will store your preferences (i.e., whether you consented or which types of cookies you allowed) so that the site remembers your choice. These essential cookies enable core features like security, network management, and accessibility.
• To Enhance User Experience: Cookies help remember your preferences and improve usability. For instance, if you choose a language or remember a checkbox (like "remember me" at login), a cookie will save that so you don’t have to repeat actions. Additionally, if the site offers personalization, cookies can recall information to provide content tailored to you (such as showing you relevant pages or remembering your past selections).
• Analytics and Performance: We use analytics cookies to collect information about how visitors interact with our Site. This data allows us to understand which pages are popular, how users navigate through the site, and where they might encounter errors. Using Google Analytics, for example, helps us gather metrics like number of visitors, time spent on site, pages per visit, and conversion rates for forms. This insight is used purely to improve content, layout, and performance of our Site. Importantly, the analytics data is aggregated and does not directly identify individual users; we use it for statistical analysis.
• Advertising and Marketing: We may use advertising cookies or pixels for marketing purposes. The primary example on our Site is the Meta Pixel (Facebook Pixel), which helps us with interest-based advertising. The pixel and associated cookies allow us to:
  • Show Relevant Ads: If you’ve visited our Site, we might later show you ads about Ikigai Schools when you browse Facebook or Instagram (this is called retargeting). The cookies/pixel inform Meta that you visited our Site, so they can include you in an audience for our ads.
  • Measure Campaign Effectiveness: Cookies help us see if people who saw or clicked our ads actually visited the Site or took some action (like filled a form). This feedback helps us understand the effectiveness of our outreach and improve our marketing strategies.
  • Limit Ad Frequency: Advertising cookies can also prevent you from seeing the same advertisement too many times, or enable other features like audience capping. These advertising cookies work by uniquely identifying your browser and device. They may track your browsing across different sites over time. Rest assured, we do not see personal details about you from these cookies; we get aggregated reports. However, the advertising partners (like Meta or Google Ads if used) might use the information for their broader advertising ecosystem.
• Social Media Features: If our Site integrates any social media features (like a Facebook "Like" button or Twitter "share" button), those features might set cookies to allow you to properly share content and to let the social network track that action. For example, when you log into Facebook, it sets cookies; visiting our Site with an embedded Facebook feature might allow Facebook to know you visited. These cookies might not be directly controlled by us but are part of the feature integration.
• Security: We might use certain cookies to help identify and prevent security risks. For example, by storing a unique identifier, cookies can help us detect malicious activity or violations of our Terms (like a user trying to forge requests, or an abnormal login pattern). Some cookies (and similar tokens) are used for authentication to ensure that the correct user is accessing their account.

In summary, cookies and tracking technologies are utilized to make our Site work efficiently, to improve your browsing experience, to understand usage patterns, and to support our marketing efforts. We aim to be transparent about these uses and give you control over non-essential cookies.

4.3 User Control and Consent

Your browser or device typically provides settings that allow you to manage cookies. We want you to have control over your data, so here are ways you can manage or disable cookies and what the implications might be:

• Cookie Consent Banner: On your first visit to our Site (and periodically thereafter, or whenever this policy changes significantly), you may see a cookie consent notice. This banner will inform you that we use cookies and may ask for your consent for certain types of cookies (especially if required by applicable law). You have the option to accept all cookies or to set preferences (for example, allow analytics but not advertising cookies). If you choose to decline certain categories of cookies, those will not be activated on your browser. Essential cookies may be used regardless of consent, as they are necessary for site function.
• Browser Settings: Most web browsers allow you to manage cookies through their settings. You can typically:
  • Clear existing cookies from your browser.
  • Block all cookies from being set (globally, or from specific sites).
  • Set notifications for when a cookie is being set, so you can decide to allow or block it.
  • Block third-party cookies (which prevents cookies from being set by websites other than the one you are currently visiting). Please note that if you disable all cookies, our Site may not function as intended. For example, you might not be able to log in, or some preferences won’t be saved. Blocking third-party cookies may not entirely prevent all tracking (for instance, some third parties can still track via scripts or other means), but it significantly limits it.
• Opt-Out Mechanisms:
  • Google Analytics: If you want to opt-out of Google Analytics tracking, Google provides an official Google Analytics Opt-Out Browser Add-on. Installing this add-on in your browser prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visit activity
  • Interest-Based Advertising: Many advertising networks offer ways to opt out of targeted advertising. For example, the Digital Advertising Alliance (DAA) and Network Advertising Initiative (NAI) have web pages where you can opt out of interest-based ads from participating companies. Facebook (Meta) allows you to adjust your ad preferences in your user settings on their platform, including opting out of seeing ads based on your activity on websites and apps off of Facebook. Similarly, Google’s Ad Settings lets you control personalized ads on Google services and the broader web.
  • Do Not Track: Some browsers have a "Do Not Track" (DNT) feature that can send a signal to websites that you do not want to be tracked. However, there is no universal standard for recognizing or honoring DNT signals. As such, our Site currently does not respond to DNT signals. Instead, we adhere to the cookie consent and management mechanisms described here.
• Cookie Preferences on Our Site: If we provide a dedicated cookie settings tool on our Site (allowing you to toggle certain cookie categories on or off after your initial choice), you can use that at any time to change your preferences. Look for a "Cookie Settings" link or similar on our Site (often found in the footer or within the privacy policy page).

Consent and Continued Use: By default, continuing to use our Site after being presented with the cookie notice is considered consent to the use of cookies and similar technologies as described in this policy, unless you have adjusted settings to disable them. We will seek explicit consent for cookies where required by law (for instance, if you are an EU user under GDPR, we will not set non-essential cookies without your opt-in).

Remember, you have the right to control your cookies. However, please be aware that blocking or deleting cookies may affect your experience on our Site. For example, you may need to re-enter preferences every time you visit, and some parts of the Site might not work correctly

For any questions or issues with managing cookies on our Site, feel free to contact us (see Section 7).

5. Legal Framework

This section outlines the legal provisions governing this Agreement, including the law that applies, how disputes are resolved, indemnification obligations, and other important legal terms that affect the enforcement of this Agreement.

5.1 Governing Law

These Terms of Use and Data Policy, and any separate agreements whereby we provide you services, shall be governed by and construed in accordance with the laws of India. We specifically operate under the legal jurisdiction of India, and for the purpose of any disputes, the applicable laws will be those of the Union of India (federal laws) and, where relevant, the laws of the State/Union Territory where our company is registered (Delhi, India), without regard to its conflict of laws principles.

This governing law clause means that if you are accessing the Site from outside India, you are still agreeing that the laws of India will apply to any matters related to this Agreement or your use of the Site. If any provision of this Agreement is unenforceable under Indian law, we will adjust our practices to adhere to the law while still trying to accomplish the original intent of our terms to the extent possible.

5.2 Dispute Resolution and Jurisdiction

We strive to maintain user satisfaction and a smooth experience, but if a dispute does arise, please follow the steps below:

• Informal Resolution: First, we encourage you to contact us directly to discuss and attempt to resolve any dispute amicably (see the Grievance Redressal Mechanism in Section 7.1). Often, misunderstandings or issues can be sorted out through open communication. We will make a good-faith effort to address your concerns promptly.
• Jurisdiction: In the event that we cannot resolve a dispute informally, any legal proceedings arising out of or relating to this Agreement or your use of the Site shall be brought in the courts of competent jurisdiction in New Delhi, India. You and the Company agree to submit to the personal and exclusive jurisdiction of the courts located in New Delhi. This means that if you wish to pursue legal action against Ikigai Schools (Ikigaii Education Services), you will file your case in the appropriate court in New Delhi, and Indian procedural and substantive law will apply
• Arbitration (If Chosen): Arbitration (If Chosen): (Optional – include if the company prefers arbitration) As an alternative to going to court, either party may elect to resolve any dispute, claim, or controversy arising out of or relating to this Agreement by final and binding arbitration under the Arbitration and Conciliation Act, 1996. If arbitration is chosen, the arbitration will be conducted by a sole arbitrator appointed mutually by the parties (or, failing agreement, in accordance with the rules of an Indian arbitral institution). The arbitration proceedings shall be conducted in English and the venue shall be New Delhi, India. Each party will bear its own costs of arbitration, and the decision of the arbitrator can be made a judgment in any competent court. Arbitration does not apply to any claims where an equitable relief (like an injunction) is sought by either party.
• Class Action Waiver: To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You further agree that you may bring claims against us only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. (Note: This may or may not be enforceable under Indian law, but it is a common clause in international practice.)
• Limitation on Time to File Claims: You agree that any cause of action or claim you may have arising out of or relating to this Agreement or the Site must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred. (Note: This clause is a common contractual limitation; however, the enforceability can depend on local law, and certain statutory claims might not be waivable. We include it as a general condition to encourage timely assertion of claims.)

By agreeing to these terms, you knowingly consent to the jurisdiction and venue stated, and you waive any objection to such jurisdiction or venue (including any objection based on inconvenient forum).

5.3 Indemnification

You agree to indemnify, defend, and hold harmless Ikigai Schools (Ikigaii Education Services), its directors, officers, employees, consultants, affiliates, agents, and partners, from and against any and all third-party claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees and legal costs) that arise from or relate to:

• Your Use of the Site: Any use or misuse of the Site by you that causes harm or damage, including but not limited to violation of any law or rights of a third party. For example, if you post content that infringes someone’s copyright and they sue us, you agree to cover all costs and damages we suffer as a result of your infringement.
• Your Violation of this Agreement: Breach of any provision of these Terms of Use or Data Policy by you. If you violate the Acceptable Use Policy (Section 2.2) or any other term and that leads to a claim or damages to us, you will be responsible for those.
• Your Violation of Any Rights of Another: This includes any claim that your conduct via our Site (for instance, content you uploaded or actions you took) violated someone else’s rights (including intellectual property rights, privacy rights, or other legal rights).
• Your Provided Information: Any inaccuracy or defect in any information you supply to us (for example, if you provide false personal information or impersonate someone and that leads to a legal issue).

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with us in asserting any available defenses. You will not settle any claim that affects us without our prior written approval.

This indemnification obligation will survive termination of your account or this Agreement. That means even if you stop using the Site or this Agreement ends, your responsibility to cover any losses we suffer due to your actions continues for any issues that arose during the time you used the Site.

5.4 Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the Agreement and shall not affect the validity and enforceability of the remaining provisions. In such a case, the invalid or unenforceable provision will be interpreted, limited, or reformed to the minimum extent necessary to make it valid and enforceable, reflecting as closely as possible the original intentions of the parties.

In other words, if one part of these terms is held to be unlawful or not applicable, the rest of the terms still remain in effect. For example, if a court finds that the limitation of liability clause (Section 6.3) is too broad under local law, the clause would be adjusted to the extent needed but the rest of the Agreement, including a narrower version of that clause if allowed, would continue to apply

5.5 Entire Agreement

This Agreement (the Terms of Use and Data Policy combined), including any documents expressly incorporated by reference (such as any consent forms or additional terms for specific services that might be provided on the Site), constitutes the entire agreement between you and Ikigai Schools regarding your use of the Site. It supersedes and replaces any prior or contemporaneous understandings, agreements, or representations, whether written or oral, regarding the same subject matter.

This means that any previous terms of service, privacy policies, or communications that are not included in this text are no longer in effect (as of the Last Updated date of this Agreement). Both you and the Company acknowledge that you are not entering into this Agreement on the basis of any representation not expressly contained in it.

No Waiver: The failure of Ikigai Schools to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If we delay or do not insist on strict performance of any of your obligations or if we don’t enforce our rights or remedies under this Agreement, it does not mean that we have waived those rights or remedies or that you are no longer bound by those obligations. To be effective, any waiver of rights by the Company must be in writing.

No Agency Relationship: Nothing in this Agreement shall be construed as making either party the partner, joint venture, agent, legal representative, employer, contractor, or employee of the other. You and Ikigai Schools are independent contracting parties. You may not make any representations or commit any acts or omissions that would bind the Company.

Any headings in this Agreement are provided for convenience only and have no legal effect on the interpretation of the clauses.

6. Disclaimer

In this section, we clarify the extent of our responsibility regarding the information and services provided on the Site, and we disclaim certain warranties and limit our liability to the extent permitted by law. It is important that users understand that use of the Site is at their own risk.

6.1 Website Content Disclaimer

The content provided on the Ikigai Schools Site is for general informational purposes only. While we strive to keep all information up-to-date, accurate, and relevant, Ikigai Schools makes no guarantees or warranties about the correctness, completeness, reliability, or timeliness of the content on the Site.

• No Professional Advice: Any information on our Site (for example, articles about education, career guidance, or FAQs on admissions) is provided in good faith, but it should not be taken as professional advice tailored to your specific situation. You should consult appropriate professionals or authorities before making decisions based on information from our Site. For instance, information on curriculum or legal requirements in education is subject to change and may depend on your personal circumstances; always double-check with official sources.
• Accuracy and Completeness: We attempt to ensure that all details (including program descriptions, fees, dates, policies, and other data) are accurate at the time of posting. However, we do not warrant that the content is error-free. There may be occasional inaccuracies or typographical errors. Ikigai Schools is not liable for any errors or omissions in the content, or for any results obtained from the use of such information. If you spot any mistake or outdated information, we appreciate you letting us know so we can correct it.
• Availability of Content: We reserve the right to modify, update, or remove content on the Site at any time without notice. For example, we may update program offerings or remove an old blog post. We are not obligated to inform users of such changes, though we often update pages with the latest information as needed.
• Third-Party Content: Some content on our Site might be supplied by third parties (for example, testimonials from students, blog posts by guest authors, or feeds from social media). We do not guarantee the accuracy or reliability of third-party content. Views expressed by third parties are their own and do not necessarily reflect our opinions or policies.

6.2 No Warranty (As-Is Service)

Ikigai Schools provides the Site and its content on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permissible under applicable law, we disclaim all warranties, express or implied, regarding the Site and any services or information provided through it.

This includes, but is not limited to:

• Implied Warranties: We disclaim any implied warranties of merchantability (that the service is of a standard quality), fitness for a particular purpose (that the service will meet your specific needs or expectations), non-infringement (that the content won’t violate rights of others), and any warranties arising out of course of dealing or usage of trade.
• No Warranty of Uninterrupted or Error-Free Operation: We do not guarantee that the Site will always be available, secure, or free of errors, bugs, viruses, or other harmful components. While we maintain and secure our Site diligently, we do not warrant that functions on the Site will meet your requirements or that the operation of the Site will be uninterrupted or error-free. For example, there may be times when the Site is down for maintenance or due to technical issues beyond our control.
• Results and Outcomes: We make no warranty or representation regarding the results that may be obtained from the use of the Site or as to the accuracy, reliability, or content of any information or service provided through the Site. For instance, using resources on our Site (like study materials or counseling advice) does not guarantee any particular outcome (such as admission to a particular school or success in exams). Users are responsible for how they apply the information gleaned.
• External Networks: If you access the Site through the internet (which you are), note that we have no control over the networks and communication lines through which you access the Site. Therefore, we cannot guarantee that your access will not be interrupted, or that communications won’t be intercepted by others. We encourage you to have up-to-date antivirus and firewall protections when accessing online services.

Some jurisdictions do not allow the exclusion of certain warranties. If such laws apply to you, some of the above disclaimers may not apply and you might have additional rights. However, in such cases, our warranties are limited to the minimum scope permitted by applicable law.

6.3 Limitation of Liability

To the maximum extent permitted by applicable law, Ikigai Schools (Ikigaii Education Services) and its officers, directors, employees, affiliates, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages whatsoever arising out of or related to your use of (or inability to use) the Site or the information contained in it.

This includes, without limitation:

• Damages for loss of profits, revenue, business opportunities, goodwill, use, data, or other intangible losses, even if we have been advised of the possibility of such damages. For example, we are not liable if information from our Site used by you results in loss of business or if downtime of the Site prevented you from obtaining information at a crucial time.
• Damages to Your Computer System or Device: We are not responsible for any damage to your computer, device, or software, or for any loss of data that results from the download or use of content from our Site. You are responsible for implementing sufficient procedures to satisfy your particular requirements for antivirus protection and data backup.
• Personal Injury or Property Damage: Unless caused directly by our gross negligence or intentional misconduct, we are not liable for any personal injury or property damage arising from your access to or use of our Site. (For instance, if you get physically hurt because you were using our Site while walking and not paying attention, that’s beyond our control and we are not liable).
• Third-Party Conduct: We are not liable for the defamatory, offensive, or illegal conduct of any third party (including other users) and the risk of harm or damage from such conduct rests entirely with the user. If our Site hosts any interactive areas (like comments or forums), and someone posts something harmful or offensive, we are not responsible for that content (though we will endeavor to moderate and remove violations when we become aware).
• Aggregate Liability Cap: To the extent that any liability is not legally excludable, our liability in aggregate for any and all claims arising from your use of the Site shall not exceed the amount (if any) that you have paid to us for access to the Site or services in the last twelve (12) months, or INR 5,000 (Indian Rupees five thousand), whichever is lower. This limitation applies collectively to our Company and its affiliates and service providers.

Exceptions: Nothing in this Agreement is intended to exclude or limit any condition, warranty, right, or liability which may not be lawfully excluded or limited. In particular, we do not exclude or limit our liability for any liability that cannot be excluded by law, such as liability for death or personal injury caused by our negligence, or liability for our fraud or fraudulent misrepresentation.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, some of the above limitations may not fully apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

6.4 Third-Party Links and Service Providers Disclaimer

The Ikigai Schools Site may contain links to third-party websites or services, and may integrate or reference third-party providers (as described in Section 3.8). This disclaimer clarifies our responsibility (or lack thereof) regarding those external sites and services.

• External Links: Any links to external websites are provided for your convenience and informational purposes only. Examples might include links to educational resources, partner institutions, articles, or social media pages. Ikigai Schools does not endorse, guarantee, or assume responsibility for the content, information, products, or services provided by third-party websites. When you click on an external link and leave our Site, you are subject to the terms and policies of that external site, not ours. We have no control over the nature, accuracy, reliability, or availability of information on those external sites. Visiting any third-party site linked from our Site is at your own risk. We will not be liable for any loss or damage that may arise from your use of third-party websites.
• Third-Party Service Providers: We rely on certain third-party services for operating our Site (such as hosting, analytics, etc., as outlined earlier). While we pick reputable providers and aim to ensure they meet our standards, we are not responsible for any issues or damages arising from failures or actions of third-party service providers. For example, if our hosting company has downtime or a security breach, we will work to remedy the situation, but we are not liable for losses you may incur due to that third party’s fault. Similarly, if an analytics or advertising partner misuses data contrary to our agreement with them, we will take action to stop it, but we aren’t liable for their actions since they are outside our control.
• Embedded Third-Party Content: If our Site shows content from third parties (like a YouTube video or social media feed), that content is provided "as is" from the third party. We are not responsible if such content is inaccurate, or if it becomes unavailable, or if it inadvertently offends or harms (though we endeavor to only embed appropriate content). Any interactions you have with embedded content are also interactions with the third-party platform (e.g., signing into YouTube, liking a post, etc.) and are not under our control.
• Transactions with Third Parties: If you engage in any transaction through a link or using a third-party service (for example, paying a fee via a linked payment gateway or signing up with a partner service through a link), that transaction is solely between you and the third party. We do not act as an agent, and we have no involvement in the transaction’s terms. Therefore, we are not responsible for any loss or damage of any sort incurred as a result of such dealings with third parties. Any disputes arising from such transactions should be resolved with the third party

We include third-party links and components to enhance user experience or provide additional resources, but such inclusion does not mean we assume any responsibility for those third parties. We advise you to exercise caution and read the terms and privacy policies of any third-party websites or services that you visit or use.

7.1 Grievance Redressal Mechanism

We have established a Grievance Redressal Mechanism in compliance with applicable Indian regulations (such as the Information Technology Act, 2000 and the IT Rules, 2021) to address any grievances or concerns you might have regarding the content on the Site or our handling of your personal data.

Grievance Officer

We have appointed a Grievance Officer who is responsible for redressing grievances in a timely manner. The contact details for the Grievance Officer are provided in Section 7.2 below. You may contact this officer for issues including (but not limited to):

• Objectionable or unlawful content
• Privacy or personal data concerns
• Complaints about harassment or intellectual property infringement
• Any other Terms of Use violations

How to Submit a Grievance

You should submit your complaint or grievance in writing (via email or postal mail) with the following details, to the extent applicable:

• Your name and contact information (email address, phone number, postal address)
• A description of the facts and the issue you are facing or the content you're complaining about (e.g., URL or data practice in question)
• Your desired resolution (e.g., removal of content, data correction, etc.)
• Any supporting documents or screenshots that clarify the issue

Grievance Redressal Process

1. Acknowledge receipt of your complaint within 24–48 hours (as per Indian IT Rules, if applicable)
2. Review and investigate the issue, potentially involving internal review or system checks
3. Provide a resolution within a reasonable timeframe (typically 15 days), including action taken or explanation if no action is needed
4. If more time is needed (e.g., legal consultation), we will inform you and provide updates

We take grievances seriously and aim to resolve them fairly. If you are not satisfied with the resolution, you may escalate the issue or pursue legal remedies as allowed by law.

Note: This mechanism is meant for legitimate and serious concerns. Misuse may result in limited access or other appropriate actions.

7.2 Contact Information

We encourage you to contact us with any questions, comments, or concerns regarding this Agreement or our Site/services. Below are our official contact details:

• Organization: Ikigai Schools (Ikigaii Education Services)
• Grievance Officer: [Name of the Grievance Officer] (e.g., Mr. Rajesh Kumar)
• Email: support@ikigaischools.com
• Postal Address: Block B, Naraina Vihar, New Delhi – 110028, India
• Phone: +91-XXXXXXXXXX (if available)

Note: Please do not include sensitive personal information (like passwords or full credit card numbers) in your communication. For data-related requests, we may require verification of identity (see Section 3.6).

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM IST (excluding public holidays). General queries are usually responded to within 2 business days; formal complaints follow the grievance timeline.

If you're reaching out regarding your data rights (e.g., "Data Access Request" or "Data Deletion Request"), please include this in your subject or message so we can direct it accordingly. We may provide a form or additional instructions to process your request efficiently.

We value your communication and are committed to ensuring your experience with Ikigai Schools is positive and respectful of your rights.

8. Internet Policy

This section addresses additional guidelines and clarifications about using our Site and the internet in general in connection with our services. It covers our expectations for secure and appropriate online behavior, reiterates some points on external links, and underscores our commitment to website security.

8.1 Website Security

We take website security seriously and have implemented measures to protect our Site and users. However, security is a shared responsibility. Here’s what we expect and what we provide:

• User Responsibilities for Security: You are responsible for ensuring that any device you use to access our Site is secure. This includes using updated antivirus software, a secure network (especially avoiding public Wi-Fi for sensitive transactions), and keeping your login credentials confidential. Always log out after using secure areas, especially on shared or public devices.
• Prohibited Security Violations: Any attempts to compromise our Site’s security are strictly forbidden. This includes bypassing access controls, injecting malicious code, or disrupting services. We monitor for such behavior and will take action, including legal measures, against anyone attempting to breach security. We fully comply with the Information Technology Act and cooperate with law enforcement in such matters.
• Encryption: All pages involving personal information (e.g., login, contact forms) are encrypted using SSL/TLS protocols. You’ll see "https://" and possibly a lock icon in the browser’s address bar. While encryption greatly enhances security, no online transmission is entirely risk-free. Share personal data thoughtfully.
• Regular Security Audits: We conduct periodic reviews of our security protocols, which may include vulnerability scans, software updates, and professional penetration testing. Any reported or discovered vulnerabilities are patched promptly. If you notice any potential weaknesses, please report them immediately through our contact channels and do not exploit them. We appreciate responsible disclosure.
• Your Data Backups: While we maintain internal backups for disaster recovery, users are encouraged to keep copies of any important data they submit. We are not liable for user-side data loss due to accidental deletion or device issues.
• Incident Response: In the event of a security breach, our team will act swiftly to contain and investigate the issue. We will notify affected users as required by law and as outlined in Section 3.5. If you believe your account has been compromised, please notify us so we can help secure it.

By using our Site, you acknowledge the inherent risks of internet usage and agree to take reasonable measures to help maintain a secure online environment. We are committed to safeguarding your experience and value your cooperation in upholding these standards.

8.2 Acceptable Online Behavior

In addition to the formal Acceptable Use Policy outlined in Section 2.2, we want to promote a healthy and positive online environment. Whether you are interacting with us, with other users, or simply browsing, please adhere to these principles of acceptable online behavior:

• Respectful Communication: If our Site allows any form of user interaction (such as comments on blogs, forums, or social media engagements), always communicate with respect. Treat others as you would want to be treated. Do not use language that is abusive, threatening, or hateful. Tone can be hard to convey online—be clear and kind. Healthy, constructive discussions are welcome; harassment or bullying is not.
• Relevant and Lawful Content: When posting any content or feedback, ensure it is relevant to the topic and lawful. Avoid spam, off-topic comments, and unrequested promotions. Do not post any illegal content (e.g., inciting violence, pornography, or pirated material) or anything that encourages illegal activities.
• Protect Personal Privacy: Avoid publicly sharing sensitive personal information, including addresses, phone numbers, financial details, or identification numbers. Be mindful when sharing personal stories or testimonials, and refrain from soliciting personal information from others unless necessary and appropriate—and always via private channels.
• No Spam or Unauthorized Promotions: The Site is not a platform for promoting unrelated products, services, or websites. Do not post spammy links or promotional content for personal gain. If you share a helpful resource, ensure it’s relevant and allowed in that context—blatant advertising is prohibited.
• Follow Netiquette: Adhere to standard internet etiquette. Avoid TYPING IN ALL CAPS, flooding discussions with repetitive posts, and be patient and helpful with others. Forgive small mistakes, and instead of arguing, report issues or offer polite corrections.
• Compliance with School Values: As this is Ikigai Schools’ platform, behavior should reflect our values of education, curiosity, and respect. Discrimination of any kind (based on race, religion, gender, etc.) is strictly against our principles and will not be tolerated.
• Consequences of Misbehavior: We reserve the right to take action in response to unacceptable behavior. This may include removing content, issuing warnings, or suspending or banning users (as per Section 2.4). Serious offenses, especially those involving illegal activity, may be reported to authorities.

In our educational community, every user shapes the tone and quality of the environment. We value users who lead by example and contribute to a welcoming, respectful online space for all learners and participants.